Can I use secure email to send and receive emails?

Yes, you can, you need to configure a few things.

-) Make sure your firewall or/and ISP is not blocking your secure ports to use the secure mail function.

-) Make sure your router is not blocking you either, some Netgear Routers are standard blocking these ports (instructions below)

Incoming mail server using IMAP protocol on port 993
Connection Security: SSL/TLS
Incoming mail server using POP3 protocol on port 995
Connection Security: SSL/TLS
Outgoing mail server using SMTP protocol on port 587
Connection Security: STARTTLS

When connecting the first time you need to accept the SSL certificate.

Solution (Netgear Router):
1. Open the configuration page of the router ( Browse to
2. Go to the "WAN Setup" option on the left of the page.
3. Enable the "Respond to Ping on Internet Port" option.
4. Click on the apply button.

Was this answer helpful?

 Print this Article

Also Read

Can I use my Blackberry with your email?

Yes, for example the Blackberry Storm 9500 is easy to set-up with your emaill. In your Blackberry...

Help, I am waiting for email but it is not coming through.

Hi, this can happen for a variety of reasons. Before contacting our support department we would...

How does blocking images help me fight junk mail (spam)?

Many junk mail senders or spammers send email with external (web-based) images. External images...

In Horde the mail is not showing content, why?

Enable "View Thread" this will show the messages content.

How can I access my Webmail?

There are two ways;1] Login into your Siteworx control panel, Hosting Features section and choose...